Frequently Asked Questions |
Help Topics |
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Before sending us questions, we kindly ask you spend a few minutes to see if your question maybe answered here. We have compiled the most asked questions from our users and provided helpful answers. If you do not find an answer to your question or our answer is not adequate, please feel free to Contact Us.
Do I have to sign in each time I visit this website? Yes. To protect the privacy of your account, we'll always ask you to sign in before accessing your personal information, adding funds to your account, entering a free chat room or getting a private reading. However, you can browse our topic areas without signing in. Why are there no free readings? All the readers on this site are professional readers, and generally their charity or community service work is a personal matter for them. This website does not dictate where they give their free time and to who, and leave this up to them to determine. It should also be pointed out that the days when we took a few eggs or a basket of vegetables up the hill to the old crone are long gone - we all need currency in these days in order to be able to survive. This includes those people with gifts. It is also worth considering by the seeker if you would visit any other gifted person (hair dress, mechanic, artist for example) and ask them to give you what you want freely. Its simply no longer viable. Are the psychic for real? Absolutely! All of our psychics are carefully screened and tested before we hire them. Unlike other psychic sites, we ask that psychics provide us a photo and a copy of their legal ID (driver's license or passport). At the same time - some of our psychics work in the mainstream world where they may be penalised for the use of their gifts either directly or indirectly (for example if they are professional psychologists or social workers, or depending on their nationality). in these instances they use photographs other than their personal. However we also realise that while you might WANT to know more about them - you would not want them to be penalised in their day to day living. What are the "Category" links for? With so many psychic advisors to choose from, these category links help you to quickly narrow down your choice to the psychics who fit your particular interest. Why should I buy a reading if I only have a simple question? Many people think that there question is a simple yes/no answer. However we all have free will and there may be other influences still to come into play. Your psychic may see more than you ever imagined possible in relation to your question and situation, and be able to provide solutions and strategies. More information means more informed and better able to make healthy decisions. Bottom line - you might think you want "X" answer- but the reality is.. your guides may actually have a different priority for you, and you may (and hopefully will!) agree by the time you receive your reading. A good psychic is an empowerer, and assists to raise above limitations, or at least approach challenges with a more positive psychological and emotional outlook! Why do you use US Currency? We have an international array of advisors and consultants, and the US Dollar seems to be the most transferable across nations. By using the USD, it allows us to be more inclusive of quality readers /consultants around the world. I have been cut off from my call or the call didn't connect Quite often callers calling from a mobile phone can momentarily lose network coverage. If you do get cut off please contact us so we can investigate the cause. Can I extend the length of my psychic reading? Yes, you have the option to extend your reading by a further 10, 20 or 30 minutes at the end of the call. Just follow the voice prompts when your reading ends. Can I use your service if I only have one phone line? Yes. If you make calls and connect to the internet with one phone line, you can still receive telephone readings. Can I return to the main menu and select another reader? Yes, if you do not connect with your reader you can simply hang up, and return to the main menu. If you feel the need to do this - please contact support so they can explore whether or not a refund is in order for the first call. (**this will only happen if the first call was less than three minutes in duration). Can I get a job working on the platform as a reader or energy worker? If you are interested in working on the platform - we don't provide jobs in as far as being an employer. this site is a facility for consultants to "ply their services", albeit they apply to be approved to join the platform. If you are interested in being part of the consultancy platform - please click here. Is my personal information safe? Absolutely! All personally identifiable information is captured and displayed using 256-bit data encryption over a secure Internet connection. We do not store your credit card number or expiration date on this site. Our financial processors are the only ones with access to this information. Everything is SECURE! Please click on the following VeriSign, TrustWave and TRUSTe logos to verify our credentials. What happens if I get a really bad reading? All of our psychics are screened and approved prior to being admitted to the psychic platform. We really hope that this never EVER happens, however, people including psychics ARE human, and they can still have an "OFF" day. Should this happen, please contact the Support team and we will conduct an investigation of the incident and get back to you as soon as possible. Our psyhics are trained to tell the client when they feel the connection is weak and to terminate the reading with an apology. For more information - please click here to view our refund policy. |
Customer SupportIf you require further help - please contact us through the contact form. Send us an email and allow 24 - 48 hours for us to respond to your query.
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