REALM is the outcome of many years of planning and preparation by people with lived experience of both metaphysical and energy service delivery, as well as mainstream social work and mental health work expertise. Management recognised that both the customers and the platform workers were being exploited, and that often there was no quality control. The REALM concept is underpinned by respect for both the Customer and Platform Workers. Customers are offered as much quality assurance as the industry allows, and Platform Workers are supported to conduct their business in ways that support them to sustain a work/life balance.
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